hi77 apps Privacy Policy

1 Introduction and Scope

This privacy policy applies to the hi77 apps platform and all services offered through it. When you register, log in, or use any service on hi77 apps, you are considered to have accepted the terms of this policy. This policy must always be read together with our Terms and Conditions.

hi77 apps places user privacy at the highest priority. We do not sell your personal information to any third party, nor do we use it for any unauthorised purpose.

This policy applies to users in Bangladesh and has been drafted in accordance with international data protection standards.

2 What Types of Information We Collect

2.1 Information Provided at Registration

When you create an account on hi77 apps, we collect the following information:

Full name and date of birth (for age verification)
Email address and mobile number
Residential address
National ID card or passport number (for identity verification)
Preferred payment method details (bKash, Nagad, Rocket, or bank account)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

IP address and device type
Browser version and operating system
Activity logs on the platform (login time, gaming history, transaction details)
Cookie and session data
General information about your connection location

2.3 Payment-Related Information

We collect the financial information necessary to process deposits and withdrawals. However, full payment card numbers or complete bank account details are not stored on our servers — transactions are processed through a secure payment gateway.

3 Purpose of Data Use

hi77 apps uses your information only for the legitimate purposes listed below:

3.1 Service Delivery and Operation

We require your information to create your account, verify your identity, process transactions, and distribute rewards. Age verification is a mandatory step — all hi77 apps services are available only to persons aged 21 or above.

3.2 Security and Fraud Prevention

We monitor transaction patterns to prevent unauthorised access, fraud, and money laundering. This helps keep our platform secure for all users.

3.3 Customer Support

When you contact us via 24/7 live chat or email, we retain conversation records to improve the quality of support and resolve your issues more quickly.

3.4 Responsible Gaming Monitoring

We analyse gaming patterns to identify whether any user may be developing problematic behaviour, and to offer responsible gaming tools in a timely manner.

3.5 Communications and Promotions

We use your email address or mobile number to send you important account updates and information about bonuses and promotions. You can opt out of promotional messages at any time from your account settings.

4 Data Security Measures

hi77 apps has implemented industry-standard technical and organisational measures to protect your data:

SSL Encryption: All data transfers on our platform are encrypted using SSL technology, which prevents third-party access.
Firewall Protection: Our servers are protected by robust firewalls and undergo regular security audits.
Two-Factor Verification (OTP): OTP verification is used during login and for important transactions.
Restricted Access: Only authorised staff can access your data, and every access is logged.
Regular Backups: Regular backups are taken to reduce the risk of data loss and are stored in a secure location.

Please note, however, that complete security on the internet cannot be guaranteed. You are also responsible for keeping your password confidential and for reporting any suspicious activity to us.

5 Data Sharing and Third Parties

hi77 apps does not share your personal information with third parties except in the limited circumstances described below:

5.1 Service Providers

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, and bank transfers), software services, and technology infrastructure. These organisations operate under strict confidentiality agreements and may use your data only for the specified purpose.

5.2 Legal Requirements

If disclosure of information is required as part of a court order, a request from a law enforcement agency, or any other lawful legal process, we will be obliged to comply with the law.

5.3 Fraud and Abuse Prevention

In cases of serious fraud or unlawful activity, relevant information may be shared with the appropriate authorities or other organisations as necessary.

We never sell or rent your information for advertising purposes or for commercial gain.

6 Cookies and Tracking Technology

The hi77 apps website uses cookies and similar technologies. These store small files in your browser that help improve your experience on the platform.

6.1 Types of Cookies

Essential Cookies: These cookies are necessary to maintain login sessions and for the platform to function correctly.
Performance Cookies: Used to understand which pages are visited most and to improve platform performance.
Functionality Cookies: Help remember your preferences and settings (such as language selection).

6.2 Cookie Controls

You can disable cookies from your browser settings. Please note, however, that disabling cookies may limit some features of the platform.

7 Data Retention Period

We retain your information for the minimum time necessary:

Active account data: for as long as the account remains active
Transaction records: for a minimum of 5 years from the date of the last transaction (in line with standard financial record-keeping requirements)
Customer support communications: for up to 2 years
Closed account data: for as long as required to meet legal obligations

Once the specified period has elapsed, your data is securely deleted or anonymised.

8 User Rights

Every registered user of hi77 apps enjoys the following rights:

8.1 Right to Access Data

You may request to view any information we hold about you. We will respond to your request within 30 working days.

8.2 Right to Correct Data

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings.

8.3 Right to Delete Data

In certain circumstances, you may request that your account and associated data be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to promotional communications or non-essential data processing. If your request is valid, we will stop that processing.

To exercise these rights, please contact our customer support. You can also find answers to common questions about account and data protection in our FAQ section.

9 Protection of Minors

All hi77 apps services are strictly for persons aged 21 and above. We do not knowingly collect any information from minors. The age verification process at registration is mandatory.

If we are informed that a person has created an account while under the age of 21, we will immediately close that account and delete all associated data.

10 Policy Changes and Contact

10.1 Policy Changes

hi77 apps reserves the right to amend this privacy policy as needed. For significant changes, we will notify you in advance by email or via a notice on the platform. Continuing to use the platform after changes have been made means you accept the updated policy.

10.2 Contact Information

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:

Live Chat: available 24/7, support in Bengali and English
Email: [email protected]

To learn more about us, visit our About Us page.